Terms & Conditions

Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. By placing a reservation with Black Star Limo Chicago you accept, without limitation or qualification, the following TERMS AND CONDITIONS. You further expressly authorize the Company to charge your credit card in full for all charges relating to your reservation. All content in the Black Star Limo Chicago website (the "Site") is intended only for residents of the United States. Black Star Limo Chicago maintains the Site for your personal use and information. By accessing and browsing the Site and/or placing a reservation, you accept, without limitation or qualification, these Terms and Conditions unless a corporate contract is in place which shall supersede the below. THE FOLLOWING POLICIES APPLY TO ALL NON-CONTRACTED CUSTOMERS:

ARRIVAL PROCEDURE

There are two options for contacting us upon arriving at either O’Hare International, Midway Airports or any other Illinois airport, text or telephone. If you’ve opted for the text option, you will receive a notification on your cell phone with instructions. Simply follow the prompts and you will receive your vehicle description, license plate number, pick up designation and estimated time of arrival for your chauffeur. If you do not receive a text, please contact our office AFTER you have your luggage collected. Our telephone number is 630-401-1231 . Our dispatch department will help guide you to your vehicle.

CONFIRMATIONS/ RATES

A confirmation number is provided for every reservation and a confirmation email is generated by the computer system. It is the traveler’s responsibility to review the confirmation information for accuracy. Each segment of your reservation will have an individual confirmation number. If you wish to cancel your reservation, please call our office 630-401-1231. The rate provided at the time of booking is an initial estimate of the cost of service as reserved. Wait time, parking, extra stops (not previously accounted for) or other additional services may change your rate. Rides are billed to the customer's credit card and/or Cash, Zelle. Black Star Limo Chicago accepts the following cards: American Express Discover MasterCard Visa All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate. Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

AIRPORT RATES

Black Star Limo Chicago has standardized airport transfer rates that provide flat rate pricing for travel to and from most Chicago-area municipalities and airports. LATE NIGHT and EARLY BIRD fees of $30 are added to any trip with an on board time between 11:00pm and 3:59am. Black Star Limo Chicago is not responsible for airline delays related to weather, mechanical issues, etc. Our responsibility is to provide safe, efficient transportation, regardless of the time of day, and our services will be billed accordingly.

WAIT TIME/EXTRA STOPS

For all point-to-point reservations, wait time will be charged at $15.00 per quarter hour increment once the grace period has elapsed. For non-airport pick-ups, the grace period is defined as fifteen (15) minutes beyond the scheduled pick up time. Additional charges apply for extra passenger requested stops or services. Additional requested stops or services outside the normal travel route will be quoted by our dispatch department and billed accordingly.

CANCELLATIONS & NO-SHOW FEES

Black Star Limo Chicago has a six-hour cancellation policy. Cancellation of trips within six(6) hours of scheduled pick-up will result in a full charge equal to the base fare price. Charter Services require 24 hour notice for cancellation. Deposits are non-refundable. A 'no show' fee equal to the base fare price will be charged when the passenger fails to arrive at the designated location. If you cannot locate your driver please call 630-401-1231. To avoid being billed as a no-show, we advise you not to leave your location without communicating with Black Star Limo Chicago. Black Star Limo Chicago is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. Black Star Limo Chicago does not guarantee vehicle availability or price for reservation changes.

HOLIDAYS

A $20.00 U.S. holiday surcharge will be charged to all trips occurring on: New Year's Day Easter Sunday Memorial Day Fourth of July Labor Day Thanksgiving Day Christmas Day (DOUBLE RATE) New Years Eve after 6 pm

SPECIAL EVENT SERVICES

All Event Services vehicle types will be billed at the prevailing Black Star Limo Chicago. hourly rate.

OTHER

Black Star Limo Chicago shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns. Black Star Limo Chicago assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.